Gentle Smile Dental Studio
According to our open methodology, this clinic scored 61.3/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #7 of 17 ranked clinics · Last checked: 6 September 2026
Positions by Rating Profile
- Overall Transparency & Trust#761.3/100
- Best for Expats#858.3/100
- Best for Dental Implants#954.5/100
- Best for Emergency Dental Care#861/100
- Best Price Transparency#741.9/100
- Best English-speaking Clinics#762.8/100
- Best for Families / Childrennot ranked
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified
Summary
Aesthetic and general dental studio at Wheelock Place with a named oral & maxillofacial specialist and an Invisalign Platinum Provider accreditation.
Strengths
- Information Transparency: 20 of 20 points.
- Reputation & Reviews: 18.5 of 20 points.
Weaknesses
- Price Transparency: 0 of 3 verifiable points (missing: prices or price ranges published)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed The clinic's own team page names five dentists — Dr Kelvin Chua (founder/principal), Dr Ryan Yuan, Dr David Chng, Dr Jody Hong and Dr Noah Teo — plus dental hygienist Winnie Tan. [s2] | 3/3 |
| ✓ | Dentist specializations listed Each dentist carries a stated qualification (BDS, Singapore) and a described clinical focus; Dr Noah Teo is named as an Oral & Maxillofacial Surgeon with a UK fellowship. [s2] | 2/2 |
| ✓ | Real clinic photos Mix of real clinic and dentist-portrait photography. [s1] | 2/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published Verified 2026-09-04 across the whole site map (homepage, team page and every service page listed in the navigation): the site has no price list, price page or fee figures. [s1] [s2] | 0/3 |
| ? | Cleaning price listed | 0/2 |
| ? | Filling price listed | 0/2 |
| ? | Crown price listed | 0/2 |
| ? | Implant price listed | 0/2 |
| ? | Consultation price listed | 0/2 |
| ? | X-ray / imaging price listed | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) Star histogram read live on 2026-09-06 from the place page: 331 five-star, 4 four-star, 1 three-star, 0 two-star, 0 one-star. The buckets sum to 336, matching the 336 in the place-page header exactly, and the weighted mean 4.982 reproduces the published 5. [gmpI5] | 6/6 |
| ◐ | Google review volume Read live on 2026-09-06 from the place-page header; the star histogram sums to the same figure. [gmpI5] | 2.5/3 |
| ✓ | Review recency The newest review visible is 2 months old, which proves the within-3-months bucket and no better. Sample: the 3 reviews Google Maps renders on the place page in its own relevance order. The Newest sort does not open to the extension, so no fresher slice is available. [gmpI5] | 3/3 |
| ✓ | Clinic responds to reviews The owner replied to every one of the three reviews Google renders, including the four-star one, and the replies are individual rather than templated - the reply to the four-star review thanks the reviewer by name and names the two dentists and the assistant involved. Sample: the 3 reviews Google Maps renders on the place page in its own relevance order. The Newest sort does not open to the extension, so no fresher slice is available. [gmpI5] | 2/2 |
| ✓ | No recurring complaints The only non-five-star review in the visible sample is a four-star from a Local Guide holding 485 reviews whose body did not expand to the extension, so its substance could not be read; the owner answered it at length. The other two visible reviews are five-star. The histogram carries no one-star and no two-star rating at all in 336 reviews, so there is no negative tail for the sample to be missing. Sample: the 3 reviews Google Maps renders on the place page in its own relevance order. The Newest sort does not open to the extension, so no fresher slice is available. [gmpI5] | 2/2 |
| ✓ | No suspicious review patterns A 5.0 over 336 reviews was examined rather than taken at face value. The 331/4/1/0/0 shape decays monotonically through the buckets instead of being a flat wall, the base does contain non-perfect ratings, the three visible reviewers hold 485 (Local Guide, 2,627 photos), 3 and 13 reviews, they describe three different treatments and their dates run from two to four months. No manipulation signature. Sample: the 3 reviews Google Maps renders on the place page in its own relevance order. The Newest sort does not open to the extension, so no fresher slice is available. [gmpI5] | 2/2 |
| ✓ | Active Facebook presence [s1] | 1/1 |
| ? | TripAdvisor presence | 0/0.5 |
| ? | Other review platforms | 0/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray "Low Radiation Dental X-Ray" mentioned. [s1] | 2/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology [s1] | 2/2 |
| ✓ | Orthodontics Invisalign Platinum Provider. [s1] | 2/2 |
| ✓ | Oral surgery Wisdom-tooth removal; Dr Noah Teo is an oral & maxillofacial specialist. [s1] | 2/2 |
| ? | Pediatric dentistry | 0/1.5 |
| ✓ | Emergency care [s1] | 1.5/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Singapore", "English speaking dentist Singapore", "dental implants Singapore", "emergency dentist Singapore", "Singapore dental clinic for expats".
| ✓ | Mentioned for: best dentist Singapore [sqa] | 1/1 |
| ✗ | Mentioned for: English speaking dentist Singapore [sqb] | 0/1 |
| ✗ | Mentioned for: dental implants Singapore [sqc] | 0/1 |
| ✓ | Mentioned for: emergency dentist Singapore [sqd] | 1/1 |
| ✗ | Mentioned for: Singapore dental clinic for expats [sqe] | 0/1 |
| ? | Structured data on website | 0/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages Invisalign, Dental Implants and Emergency Services each have dedicated pages. [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: 25D0016(L) - MOH HCI code (Mode of Service Delivery: L, Permanent Premises), registered as GENTLE SMILE DENTAL STUDIO at 501 Orchard Road #05-09 Wheelock Place, Singapore 238880, with the contact number 93213232 (HealthHub Healthcare Directory, the Ministry of Health's public institution register, read in a browser 2026-09-06) (The registered premises address matches the card to the unit number and the registered contact number is the card's WhatsApp line. The 25 prefix marks this as a 2026 registration - the newest operating licence in the Singapore set, which is consistent with a practice whose Google profile is also the newest. No UEN is published on the record.) [hh1]
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Chua Ke Bin Kelvin ("Dr Kelvin Chua") [reg1] [s2] | General/aesthetic dentistry (founder) | D22248H — Singapore Dental Council, Full Registration, Practising Certificate valid 01/01/2026–31/12/2027 |
Red Flags
- low Opaque or bait pricing (-2 pts) — No prices or price ranges published (derived from data).
Red-flag penalty applied: -2 points (capped at -20).
Data We Could Not Verify
- Price Transparency: Cleaning price listed
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: Implant price listed
- Price Transparency: Consultation price listed
- Price Transparency: X-ray / imaging price listed
- Reputation & Reviews: TripAdvisor presence
- Reputation & Reviews: Other review platforms
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Pediatric dentistry
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
- AI & Search Visibility: Structured data on website
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://gentlesmiledentalstudio.com.sg/ |
|---|---|
| Phone | +65 6677 3232 |
| +65 9321 3232 | |
| https://facebook.com/gentlesmiledentalstudio | |
| Google Maps | Map listing |
| Address | 501 Orchard Rd, #05-09, Wheelock Place, Singapore 238880 |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://gentlesmiledentalstudio.com.sg/ | Team roster, services, hours, contacts | 2026-09-04 |
| reg1 | https://prs.moh.gov.sg/prs/internet/profSearch/main.action?hpe=SDC … | SDC register entry D22248H under practice-place name "Gentle Smile Dental Studio" | 2026-09-04 |
| sqa | search:best dentist Orchard / Central Singapore | AI/search visibility scout | 2026-09-04 |
| sqb | search:English speaking dentist Orchard Singapore | AI/search visibility scout | 2026-09-04 |
| sqc | search:dental implants Orchard Singapore | AI/search visibility scout | 2026-09-04 |
| sqd | search:emergency dentist Orchard Singapore | AI/search visibility scout | 2026-09-04 |
| sqe | search:Orchard Singapore dental clinic for expats | AI/search visibility scout | 2026-09-04 |
| s2 | https://gentlesmiledentalstudio.com.sg/meet-our-team/ | Full team page with per-dentist qualifications and clinical interests | 2026-09-04 |
| gmpI5 | https://www.google.com/maps/place/Gentle+Smile+Dental+Studio+(Wheel… | Live Google Maps place page read in a browser: rating, review count, star histogram, review dates, owner replies, listing website, phone, address and pin coordinates | 2026-09-06 |
| hh1 | https://eservices.healthhub.sg/public/directory/institution/182617 | MOH HealthHub Healthcare Directory institution record: HCI code, registered premises address, registered hours and contact | 2026-09-06 |
Change History
| Date | Change |
|---|---|
| 2026-09-06 | Combined browser pass (agent I-5): the Google Maps place page was opened in a real browser and read for the full Google reputation block and the pin, and the clinic's MOH operating licence was read from the HealthHub Healthcare Directory. |
| 2026-09-04 | Adversarial verification pass 2026-09-04: the team page was opened (a fifth dentist, Dr Ryan Yuan, had been missed) and per-dentist qualifications confirmed; the absence of prices was verified across the whole navigation rather than the homepage alone. D22248H re-checked live — the register still carries the Millenia Walk address. |
| 2026-09-04 | Initial data collection for the Singapore Dental Transparency & Trust Index (Orchard/Central): verified via gentlesmiledentalstudio.com.sg and the Singapore Dental Council register. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.