Jurong Polyclinic (Dental Services)
According to our open methodology, this clinic scored 40.2/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #16 of 17 ranked clinics · Last checked: 6 September 2026
Positions by Rating Profile
- Overall Transparency & Trust#1640.2/100
- Best for Expats#1638/100
- Best for Dental Implantsnot ranked
- Best for Emergency Dental Care#1440.1/100
- Best Price Transparency#938.6/100
- Best English-speaking Clinics#1639/100
- Best for Families / Children#1141.6/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified
Summary
Public-sector polyclinic (National University Polyclinics, part of the National University Health System) offering a published list of basic dental treatments with a published subsidised fee table and an emergency walk-in service, on restricted registration-window hours rather than a private-clinic marketing model.
Strengths
No categories reached the strength threshold (80%).
Weaknesses
- AI & Search Visibility: 0 of 5 verifiable points (missing: mentioned for: best dentist Singapore; mentioned for: English speaking dentist Singapore; mentioned for: dental implants Singapore; mentioned for: emergency dentist Singapore; mentioned for: Singapore dental clinic for expats)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✗ | Dentist names listed [s1] | 0/3 |
| ✗ | Dentist specializations listed [s1] | 0/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published The polyclinic's own "Dental Services" page lists regular dental care, scaling and polishing, fillings, and extractions and minor surgery under local anaesthesia, each explained; Jurong is named as one of the three NUP polyclinics offering them. [s2] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✓ | Prices or price ranges published A standing fee table is published on NUP's own /fees-and-charges page (updated 17 August 2026): dental consultation by appointment S$22.40–39.40 subsidised adult SC, S$12.80–20.70 child/elderly SC, S$33.90–59.70 PR, S$52.10–89.38 non-resident; emergency walk-in S$42.90 / S$35 / S$64.10 / S$94.61. [s3] | 3/3 |
| ? | Cleaning price listed | 0/2 |
| ? | Filling price listed | 0/2 |
| ? | Crown price listed | 0/2 |
| ? | Implant price listed | 0/2 |
| ✓ | Consultation price listed Dental consultation (by appointment) S$22.40–S$39.40 for a subsidised adult Singapore citizen, up to S$89.38 for a non-resident. [s3] | 2/2 |
| ? | X-ray / imaging price listed | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✗ | Google rating (Bayesian-adjusted) Star histogram read live on 2026-09-06 from the place page: 87 five-star, 26 four-star, 10 three-star, 14 two-star, 85 one-star. The buckets sum to 222, matching the 222 in the place-page header exactly, and the weighted mean 3.072 reproduces the published 3.1. This place page is Jurong Polyclinic as a whole - a Medical clinic, run by National University Polyclinics - and not its dental service, which has no Business Profile of its own. Google returns this same place for the query 'Jurong Polyclinic Dental Services'. The rating therefore measures the whole polyclinic (queues, appointment booking, general-practice consultations) and only incidentally the dental unit the card describes, and it should be read that way. [gmpI5] | 0/6 |
| ◐ | Google review volume Read live on 2026-09-06 from the place-page header; the star histogram sums to the same figure. The count is the whole polyclinic's, for the reason set out on the rating. [gmpI5] | 2.5/3 |
| ✓ | Review recency The newest review visible is 1 month old, which proves the within-3-months bucket and no better. Sample: the 3 reviews Google Maps renders on the place page in its own relevance order. The Newest sort does not open to the extension, so no fresher slice is available. [gmpI5] | 3/3 |
| ✗ | Clinic responds to reviews No owner reply appears anywhere in the rendered review block, including under the two-star review in the visible sample. The profile is owner-verified, so the absence is a choice rather than an unclaimed listing. Sample: the 3 reviews Google Maps renders on the place page in its own relevance order. The Newest sort does not open to the extension, so no fresher slice is available. [gmpI5] | 0/2 |
| ✓ | No recurring complaints One of the three reviews Google renders is critical - a two-star saying that some doctors should check their attitude, that a subsidised service is still a paid one, and that the examination amounted to eyeballing rather than a proper check. One readable negative is not the two-with-one-theme the fleet threshold requires, so the value is false. It is however the weakest false in either of this agent's two countries: 99 of the 222 ratings, 44.6 per cent of the base, are one or two stars, and the relevance-ordered sample cannot reach them. The third visible review is itself a response to that mass - a Local Guide who says he posted only after seeing overwhelmingly negative posts, and who reports that walk-ins are possible and that at least four staff were helping. Sample: the 3 reviews Google Maps renders on the place page in its own relevance order. The Newest sort does not open to the extension, so no fresher slice is available. [gmpI5] | 2/2 |
| ✓ | No suspicious review patterns The 87/26/10/14/85 shape is the flattest, most negative distribution in either country, with a one-star bucket almost as large as the five-star one. Nothing here resembles manipulation; it is what a heavily used subsidised public polyclinic with long waits produces. Sample: the 3 reviews Google Maps renders on the place page in its own relevance order. The Newest sort does not open to the extension, so no fresher slice is available. [gmpI5] | 2/2 |
| ? | Active Facebook presence | 0/1 |
| ? | TripAdvisor presence | 0/0.5 |
| ? | Other review platforms | 0/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray Dental check-up description states the dentist may take X-rays; the fee note lists x-ray as a separate polyclinic charge. [s2] [s3] | 2/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ? | Implantology | 0/2 |
| ? | Orthodontics | 0/2 |
| ✓ | Oral surgery "Extractions and minor surgery under local anaesthesia" listed among the basic dental treatments. [s2] | 2/2 |
| ✓ | Pediatric dentistry Patients below 21 are treated with a parent/guardian consent form, and the fee table carries a subsidised child rate. [s2] [s3] | 1.5/1.5 |
| ✓ | Emergency care "Emergency Dental Services (Emergency Walk-in)" is a published, separately priced service line. [s3] | 1.5/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✗ | WhatsApp / LINE available Appointments via the NUHS app only. [s1] | 0/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ✓ | Clear service explanations Each treatment (regular care, scaling and polishing, fillings, extractions) is explained in plain language on the polyclinic's own dental-services page. [s2] | 1/1 |
| ✗ | Convenient opening hours Weekdays 8am–1pm & 2pm–4:30pm, Sat 8am–12:30pm, closed Sun/PH — registration-window model, not evening/weekend-friendly. [s1] | 0/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Singapore", "English speaking dentist Singapore", "dental implants Singapore", "emergency dentist Singapore", "Singapore dental clinic for expats".
| ✗ | Mentioned for: best dentist Singapore WebSearch 2026-09-06: not among results for "best dentist Jurong East" (named results were 1728 Dental Practice, A Dental Clinic, Kong Dental Surgery, Casa Dental, Smile Central Clinic). [sq1] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Singapore WebSearch 2026-09-06: not among results for "English speaking dentist Jurong East" (named results were A Dental Clinic, Kong Dental Surgery Clinic, 1728 Dental Clinic, Eastern Dental Surgery). [sq2] | 0/1 |
| ✗ | Mentioned for: dental implants Singapore WebSearch 2026-09-06: not among results for "dental implants Jurong East" (named results were TWC Implant & Dental Center, Nuffield Dental Westgate, Kong Dental Clinic, 1728 Dental Clinic, Sincere Dental, Koh Dental Surgery). [sq3] | 0/1 |
| ✗ | Mentioned for: emergency dentist Singapore WebSearch 2026-09-06: not among results for "emergency dentist Jurong East" (named results were TWC Dental, Nuffield Dental @Westgate, 1728 Dental Practice, Asia Pacific Dental Centre). [sq4] | 0/1 |
| ✗ | Mentioned for: Singapore dental clinic for expats WebSearch 2026-09-06: not among results for "Jurong East dental clinic for expats" (named results were TWC Implant & Dental Center, Kong Dental Surgery, Smile Central Clinic). [sq5] | 0/1 |
| ? | Structured data on website | 0/1.5 |
| ? | Google indexing quality | 0/2 |
| ? | Dedicated service pages | 0/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: 17D0394(L) - MOH HCI code (Mode of Service Delivery: L, Permanent Premises), registered as NATIONAL UNIVERSITY POLYCLINICS - JURONG DENTAL SERVICES at 190 Jurong East Avenue 1, Jurong Polyclinic, Singapore 609788 (HealthHub Healthcare Directory, the Ministry of Health's public institution register, read in a browser 2026-09-06) (The dental service holds its own MOH premises registration, separate from the polyclinic's, and the registered name is this card's entity name exactly. The register treats the site as four distinct institutions: the polyclinic itself, listed as a Screening Centre with no HCI code; this dental service; NUHS Diagnostics' clinical laboratory; and NUHS Diagnostics' diagnostic imaging. That is a useful counterweight to the reputation block on this card, where Google has no separate profile for the dental service and the rating measures the whole polyclinic. The register publishes the dental service's session hours as 08:00-13:00 and 14:00-16:30 on weekdays. No UEN is published on the record.) [hh1]
Dentists & professional licences
No published dentist roster is recorded for this clinic yet — unverified, no penalty.
Red Flags
- low No dentists identified anywhere (-2 pts) — No dentist names published (derived from data).
Red-flag penalty applied: -2 points (capped at -20).
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Price Transparency: Cleaning price listed
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: Implant price listed
- Price Transparency: X-ray / imaging price listed
- Reputation & Reviews: Active Facebook presence
- Reputation & Reviews: TripAdvisor presence
- Reputation & Reviews: Other review platforms
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Implantology
- Medical Infrastructure: Orthodontics
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
- AI & Search Visibility: Structured data on website
- AI & Search Visibility: Google indexing quality
- AI & Search Visibility: Dedicated service pages
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.nup.com.sg/our-clinics/our-clinics-jur |
|---|---|
| Phone | 6908 2222 |
| Google Maps | Map listing |
| Address | 190 Jurong East Avenue 1, Singapore 609788 |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.nup.com.sg/our-clinics/our-clinics-jur | Address, phone, hours, general dental-service reference | 2026-09-04 |
| s2 | https://www.nup.com.sg/our-services/dental-services | Concrete dental treatment list, X-ray use, extractions and minor surgery, paediatric consent rules | 2026-09-04 |
| s3 | https://www.nup.com.sg/fees-and-charges | Published dental consultation and emergency walk-in fee table, updated 17 August 2026 | 2026-09-04 |
| sq1 | search:best dentist Jurong East | AI/search visibility scout — canonical query | 2026-09-06 |
| sq2 | search:English speaking dentist Jurong East | AI/search visibility scout — canonical query | 2026-09-06 |
| sq3 | search:dental implants Jurong East | AI/search visibility scout — canonical query | 2026-09-06 |
| sq4 | search:emergency dentist Jurong East | AI/search visibility scout — canonical query | 2026-09-06 |
| sq5 | search:Jurong East dental clinic for expats | AI/search visibility scout — canonical query | 2026-09-06 |
| gmpI5 | https://www.google.com/maps/place/Jurong+Polyclinic/@1.3497921,103.… | Live Google Maps place page read in a browser: rating, review count, star histogram, review dates, owner replies, listing website, phone, address and pin coordinates | 2026-09-06 |
| hh1 | https://eservices.healthhub.sg/public/directory/institution/174694 | MOH HealthHub Healthcare Directory institution record for the dental service specifically: HCI code, registered premises address and session hours | 2026-09-06 |
Change History
| Date | Change |
|---|---|
| 2026-09-06 | Combined browser pass (agent I-5): the polyclinic's Google Maps place page was opened in a real browser and read for the full Google reputation block and the pin, and the dental service's own MOH operating licence was read from the HealthHub Healthcare Directory. |
| 2026-09-04 | Adversarial verification pass 2026-09-04: the two pages the clinic page links to — /our-services/dental-services and /fees-and-charges — were opened for the first time; the service list, the published fees, the consultation price, emergency care, surgery, X-ray, paediatric care and plain-language explanations were all corrected from "not published"/unknown. |
| 2026-09-04 | Initial data collection for the Singapore Dental Transparency & Trust Index (Jurong East): verified via nup.com.sg; address cross-confirmed against the postal code recorded by the Singapore Dental Council for dentists posted to this facility. |
A question or a correction?
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